Politique d’expédition
B-Spicy Company Shipping Policy
Domestic Shipping (Within Canada)
**1. Processing Time:**
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
**2. Shipping Rates and Delivery Estimates:**
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
- Shipping charges for your order will be calculated and displayed at checkout.
**3. Shipping Methods:**
- We use major carriers such as Canada Post, UPS, and FedEx to ensure timely and reliable delivery.
- You will receive tracking information via email once your order has shipped.
**4. Shipping Restrictions:**
- We currently do not ship to P.O. boxes or APO/FPO addresses within Canada.
**5. Delays:**
- Due to circumstances beyond our control (e.g., inclement weather, postal strikes), there may be delays in the shipping process. We appreciate your patience and understanding.
**6. Order Issues:**
- If your package is lost or damaged during transit, please contact our customer service team at [info@b-spicy.com] as soon as possible.
Local Pickup (4833 Rue Cazelais, Montreal, QC H4C 1E6)
- Location: You can pick up your order at our company location:
4833 Rue Cazelais, Montreal, QC H4C 1E6.
- Processing Time: Orders are typically ready for pickup within 1-2 business days. You will receive an email notification when your order is ready.
- Pickup Hours: Monday to Friday, 9:00 AM - 5:00 PM. Please bring a copy of your order confirmation and a valid ID.
International Shipping (To the USA)
**1. Processing Time:**
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
**2. Shipping Rates and Delivery Estimates:**
- Standard Shipping: 7-14 business days
- Expedited Shipping: 3-5 business days
- Shipping charges for your order will be calculated and displayed at checkout.
**3. Shipping Methods:**
- We use reliable international carriers such as DHL, UPS, and FedEx to ensure timely and safe delivery.
- You will receive tracking information via email once your order has shipped.
**4. Customs, Duties, and Taxes:**
- B-Spicy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Please check with your local customs office for more information on potential fees and regulations.
**5. Shipping Restrictions:**
- We currently do not ship to P.O. boxes or APO/FPO addresses in the USA.
**6. Delays:**
- International shipments may be subject to delays due to customs processing or other factors outside of our control. We appreciate your patience and understanding.
**7. Order Issues:**
- If your package is lost or damaged during transit, please contact our customer service team at [info@b-spicy.com] as soon as possible.
**8. Returns:**
- For information on returns and exchanges, please refer to our [Return Policy]
**Contact Us:**
- If you have any questions about our shipping policy, please contact us at [info@b-spicy.com] or call us at [514-898-4244].
Thank you for shopping with B-Spicy!