Politique de remboursement

**Return and Refund Policy**

Dear Client,

Thank you for shopping with us at B-Spicy. As we are selling perishable food products, we cannot accept returns unless the products arrive damaged due to shipping and carrier handling. In such cases, we want to ensure your satisfaction and address any issues promptly.

If you receive a damaged product, please follow these steps:

1. Contact us directly via email at **info@b-spicy.ca** within 48 hours of receiving your order.
2. Include your order number, a description of the damage, and photos of the damaged product and packaging.
3. Our customer service team will review your case and respond within 2 business days.

Upon verification of the damage, we will offer one of the following solutions based on your preference:
- A replacement of the damaged product
- A full refund for the damaged product

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we strive to provide you with the best service possible.

Thank you for choosing B-Spicy!

Best regards,
The B-Spicy Team